Unleashing Your Potential

 Many businesses seek employees who can simply come in, work, and leave. However, they also need individuals who can understand their business goals and help achieve them. Do you aspire to be a valuable asset to your employer? Would you like to contribute more significantly to the success of your company? If so, there is one thing you can do that will benefit you more than anything else: be your own advocate. Take responsibility for learning how to become better at your job and further your career. Talk to your manager and express your desire to do more than just fulfill your basic job responsibilities. Inquire about tools and resources that can help you develop your skills and become a better employee.

If you have already taken advantage of educational opportunities at work and have spent time improving your skills outside of work, it is time to have another conversation with your manager. Participating in industry activities and networking can be financially worthwhile, even if it is difficult to calculate the return on investment. The Answering Service industry has a variety of national groups, software platform-specific groups, and regional associations.  

Regional organizations are based in specific geographical areas and may require less travel, making them a great place to start. Consider attending the next conference in your area and ask your manager about it. Recent conference topics include AI's Impact On Our Industry, How To Get The Best From Your Employees, Remote Workers—Culture & Legal Liabilities, Cybersecurity, Recruiting and Staffing, and round tables for real-time discussion on various topics. These conferences aren't all work and no play, as there are plenty of opportunities to meet people and make valuable connections.

You’re off to a good start already.  The first step to taking ownership of your career is as simple as reading this article.  The next step is up to you.  Start building the career you want today.