Supervisor Snacks

  This expression has been around for a long, long time, and it has been valued for a reason. It is GREAT advice! Throughout life, we find ourselves in places and situations that we never intended and that are not necessarily a part of our life plan. Later on down the road we will look back and see that a detour turned out to be a very important piece of background that helped us move forward in another time and place. The college course you took when the class you wanted wasn’t available and you needed a credit, the volunteer position you agreed to take because a friend twisted your arm, the part-time job you took at an answering service until something better came along, all of these situations and many, many more are opportunities. You didn’t expect to be planted there, even for a short while, but you were planted there so put down some roots and grow. Every class you take, every chance you have to learn something new, should be optimized. You wanted “Photography 101,” you g...

  “You never get a second chance to make a first impression”! This is a story that is repeated in answering services all over the country. It’s about all of us. Our sales rep made a great first impression on a potential client. (Let’s call him, Joe.) Joe’s current service could not keep their simple weekly on-call schedule straight and worse, they weren’t dispatching the calls quickly enough for Joe to keep his response commitment! Joe trusted our sales rep and came with us.  ----------  THEN -------- Everything that could go wrong did go wrong! We set up the account and Joe and his staff began test calls.  He didn’t receive e-mail notification for two of the calls.  When Joe called our Customer Service rep, she was out on a family emergency. When she returned, our programmer was unavailable. After a   week’s delay, corrections were made to the account and testing resumed. On the next test call, they noticed there was a 15-minute gap betw...