Supervisor Snacks

Most of us heard those words often as we were growing up. When our days were filled with learning we weren’t always so open to that admonishment!  Somewhere, life gets in the way and we forget the joy of learning fun facts, interesting things that have no bearing on our everyday lives.  Our learning opportunities and TIME for them seem to dwindle in the hustle and bustle of everyday responsibilities. Enter a new opportunity - Podcasts open a whole new world of learning. Podcasts have been around for about 15 years and they are attracting ever-growing audiences.  They typically last between 20 and 30 minutes (our average commute in this country is about 25 minutes) but can be as short as 5 minutes or last up to an hour.  These free audio shows are being enjoyed by over 124 million Americans, and fans listen to about one podcast a day.  What a great way to stay informed, and to learn things we might never have known.   Podcasts make tedious waits more to...

  We have all been there, calls coming in one after another, a new account comes to the screen and we're a little nervous about it. We're often occupied with thoughts of the call volume, the screens beeping & blinking, the upcoming break, and emails waiting for our reply. We must always take one call at a time though and ensure that the final product, our message, is accurate and reads well.  We sympathize; typing under pressure, always knowing another call is waiting, is very difficult. You all do an amazing job - you really are awesome! But – we’re sometimes tripped up by those things that spell check doesn't catch. It misses words used inappropriately and the feature does not check for grammatical errors. Be sure to take a moment at the end of the call to confirm the message you have taken is accurate and that the wording is correct.  As new clients come to us, we work hard to convince them that we provide superior service, and they will be ...