Take a few Seconds for a Final Message

 We have all been there, calls coming in one after another, a new account comes to the screen and we're a little nervous about it. We're often occupied with thoughts of the call volume, the screens beeping & blinking, the upcoming break, and emails waiting for our reply. We must always take one call at a time though and ensure that the final product, our message, is accurate and reads well. 

We sympathize; typing under pressure, always knowing another call is waiting, is very difficult. You all do an amazing job - you really are awesome! But – we’re sometimes tripped up by those things that spell check doesn't catch. It misses words used inappropriately and the feature does not check for grammatical errors. Be sure to take a moment at the end of the call to confirm the message you have taken is accurate and that the wording is correct. 

As new clients come to us, we work hard to convince them that we provide superior service, and they will be pleased that they made the decision to give us a try.   When our messages are received, they are looked at with a critical eye by the customer - are we worth the higher cost to them? Is the hassle of changing services, the time for the calls and emails to set up the account, worth a message that is not properly typed out? 

Our newer clients (industrywide) are more sophisticated and demanding than in the past; these are people who are expecting us to be their secretary, administrative assistant, and part of their company team.  The little details count as far as our overall product.  

Please take care to ensure that your messages are grammatically correct. Be certain that addresses are spelled appropriately, names and numbers are confirmed, and that the entire message makes sense before you send it out. Here are a few real message slip excerpts from a new client below; you will see the typos are very slight but so very important to how the message reads. These do not give the fantastic first impression we want new clients to have of our service.

 The caller is scheduled for service on  Tuesday. She has no received her email  with appointment window.

 Has a built in microwave that won't  open. I is 4 years old. It's a  Kitchenaide. Can you come to fix it?

 Please call

Remember that our clients don't often get to hear how wonderful you all sound on their calls!  What they do see is your message slip, the product of your excellent skills. Show them how awesome we all know that you are!